Refund letters that actually get answered
RubbishHotels
Get your money back from a hotel or an airline — with the same five letters that broke a thirteen-month stall in three days. You answer a few questions. We write the campaign, set the deadlines, and email you each letter on the morning it is due.
- What you getFive dated letters — hotel, booking site, your bank, the regulator, head office — ready to send.
- Why it worksEvery pressure path opens the same morning, and each one names a real consequence on a real date.
- What it costsNothing, and we never take a cut of what you recover.
Free · no account · about four minutes · nothing is sent on your behalf
Bins: 1/5- £0
- No fee, no account, and no cut of whatever you recover.
- 4 min
- From the first question to a finished campaign in your inbox.
- 5 letters
- Not one polite email. Five, dated, fired the same morning.
- You send
- From your own address. We never contact them on your behalf.
Two desks. Both of them pay.
Tell one of them what happened and it builds the whole campaign — every letter, every recipient, every date — and then holds the clock for you.
The Refund Desk · Hotels
The hotel took your money and stopped replying
Filthy room, a cancellation they ignored, a refund they promised in writing and never paid. One polite email gets ignored for months — this does not.
- Letters to the hotel, the booking site and head office
- A chargeback pack your bank will actually act on
- Every deadline emailed to you on the day it falls
The Flight Desk · Airlines
Cancelled, delayed, bumped — or still owed a refund
Air passengers have the strongest rights of any consumer, and airlines are betting you will not use them. Claim firms take a third of the money for this. We take none.
- Works out what you are actually owed before writing a word
- Names the regulation, the route and the arrival delay
- Escalates to the regulator on schedule if they stall
How it works
Four minutes of typing. Then we hold the clock.
Tell us what happened
Where you stayed or flew, what you paid, what they did, and anything they admitted in writing. Plain sentences — no forms to decode.
We write the campaign
Five letters, each addressed to a different pressure point, each naming a specific consequence on a specific date. Yours to read, edit and send.
We chase the dates, you keep the money
Each escalation lands in your inbox on the morning it is due, ready to paste. Whatever you recover is yours — all of it.
Free, and you can read every letter before a single one goes out.
Why it works
13 months of being polite. 3 days of being specific.
Our method comes from a real case: a refund owed, admitted in writing, then ignored for thirteen months. What broke it wasn't a nicer email. It was five letters sent on one morning, each naming a specific consequence on a specific date. The money landed three days later.
Pressure everything at once
The clock is yours
Name the date
Find who's actually stalling
Never bluff
Documentation is the weapon
Nothing here is behind a form. The desk just saves you an afternoon.
Free, and no money changes hands
The Wall of Shame
Every entry written up properly and awarded its bins. Lower is worse. We're told this is unfair; we're told this by hotels.
The method, in full, for nothing
Everything we know, free
We're not hiding the method behind a form. Read it and do it yourself — the Refund Desk just saves you an afternoon.
How to Get a Hotel Refund (The Complete Playbook)
9 min read
The Hotel Chargeback Guide: How to Use Your Card Issuer
7 min read
Bedbugs in a Hotel Room: What to Do in the First 30 Minutes
7 min read
When the Booking Site Stonewalls You
7 min read
The Bin Test
Think you could do our job?
We've rated every hotel on the Wall. Read the evidence and award the bins yourself. Most people are far too generous.
Take the test →One last thing
They are counting on you giving up.
Most people send one email, get nothing, and write the money off. That is the entire business model. Four minutes here is the cheapest possible way to find out you were owed it all along.
Free · no account · you send every letter yourself · we never take a cut