The Flight Desk
The airline owes you. Make it cheaper to pay than to stall.
Cancelled, delayed three hours or more, bumped, or still waiting on a refund they already agreed to. This is the desk our own method came from — an airline refund an agent sat on for thirteen months.
- We check what you are owed firstRoute, arrival delay and the reason they gave decide the claim. We will not write a demand the rules do not support.
- The regulation, namedCited by article, with your figures in it — the version airlines cannot answer with a form letter.
- Zero commissionClaim firms take up to a third of your compensation. We take none of it, ever.
- Escalation on scheduleIf they stall, the regulator complaint lands in your inbox on the day it is due.
- £0
- No fee, and no cut of your compensation.
- 4 min
- From first question to a finished claim.
- No account
- Your case is deleted when you close it.
- You send
- Every letter goes from your own address.
Start with what went wrong
Your flight was cancelled.
A cancellation triggers two separate entitlements, and most passengers claim only one of them.
Your flight was delayed.
One number decides this claim, and it is not the one on the departure board.
They sold your seat twice.
Denied boarding against your will is the clearest claim in aviation — and the one most often settled at the gate for far less than it is worth.
Your luggage went somewhere else.
This is the one claim with a deadline short enough to lose by waiting, so start today.
They said yes. Nothing arrived.
This is the case this whole site was built from — and the bottleneck is almost never the airline.
A voucher is not money.
Airlines convert refunds into vouchers at scale because most passengers accept — and acceptance is the only thing that makes it stick.
The first flight ate the second.
Everything in this claim turns on a single question — one booking, or two — and most passengers never check.
Same flight number, different day.
A schedule change arrives as a polite notification with one prominent button, and the button is rarely the best of your options.
Each says it is the other one.
The deflection is not a misunderstanding, it is a system — and it only works while the two of them are in separate conversations.
What decides whether you are owed anything
Three facts, and most people get the first one wrong. It is the time you finally arrived that counts, not how late you took off — a two-hour departure delay that becomes a four-hour arrival is a claim; the reverse is not. Then the airport you departed from, which decides whose rules apply. Then the reason they gave: weather, air traffic control and security incidents remove the fixed compensation, though a refund and your out-of-pocket costs stay owed regardless.
We will not write you a demand for money the rules do not owe. A claim that overreaches gets a one-line refusal and costs you the credibility you need for everything after it.
Why this desk exists
The method behind this site did not start with hotels. It started with a flight: five passengers, a refund the airline confirmed in writing, and a booking agent who sat on it for thirteen months. What finally moved it was not a better-worded email — it was five letters sent on one morning, each naming a specific consequence on a specific date. The money arrived three days later.
Claim companies will do this for a third of your compensation. The whole method is free here, and the desk above is only the fast way to run it.