Privacy

Refund cases

We store your case on our server: what you told us about the stay, the booking details we read out of it, and the letters we drafted from them. It has to be stored — the campaign runs for six weeks, and a browser tab does not last six weeks. If you give us an email address to claim the case, we hold that too, and use it only to send you the letters for that campaign.

The case is deleted when you mark it resolved or cancelled. A case you never claim with an email address is deleted automatically after thirty days. Nobody without your private case link can read it, and we never sell or share it.

The anonymous outcome line (optional, off by default)

When you put a case on Autopilot there is a second, unticked box. If you tick it, then at the moment your case is deleted we keep one anonymous line about how it went: the country, whether you paid by card or otherwise, how you booked, whether the place was part of a chain, which letters the campaign planned and which actually went out, whether they ever replied and on which day, how long the case ran, whether you unlocked the full campaign, and how much of your money came back — as a fraction, alongside a broad size band such as “250–499”.

What that line never contains: your name, your email address, the property, the city, your booking or stay dates, the exact amount, or any part of what you wrote to us. It cannot be traced back to you and we could not undo it into a case if we wanted to. We keep it for one reason — it is the only way to learn which combinations of letters actually get people paid, which is the thing that makes the next guest’s campaign better than yours.

If you leave the box unticked, nothing at all survives your case, and the product is identical either way. Where we ever report figures drawn from these lines, we only report groups of at least five, so no single case can be picked out of them.

What we do hold

If you submit an account to the Wall of Shame, we store what you send: the account itself, and the establishment, city, first name and email if you provide them. Your email is used only to tell you whether your entry ran. We never publish surnames.

If you unlock the letter templates on a guide, we keep the email address you used, so we can tell you when we publish a new template. Nothing else is attached to it.

Processing by others

Text you submit to the Roast Desk, the Refund Desk or the Wall of Shame is sent to Anthropic's API to be screened and written up. The site is hosted by Vercel, which keeps standard server logs including IP addresses. Links in our Stay Somewhere Decent module go to third-party booking partners who set their own cookies once you arrive; we may earn a commission from bookings made through them.

Analytics

We run no third-party analytics and no advertising trackers at all, and we set no cookies. We do keep our own count, on our own server, of how many times each page was read that day and of the bare name of the site that sent you here — for example “google.com”. That is the whole record: a number per page per day. Nothing identifies you, nothing is stored in your browser, and there is no way for us to recognise you when you come back or to follow you anywhere else. Our host, Vercel, separately keeps standard server logs including IP addresses.

Your rights

Use our contact form and we will tell you what we hold about you, correct it, or delete it. If you asked us to publish something and change your mind, say so and we will take it down.

Please do not send us other people's data

Our screening rejects submissions containing named individuals, contact details, booking credentials or card numbers. Redact before you paste.