The Refund Desk · Hotels
Not a letter. A campaign.
Get your money back from a hotel that took it and stopped replying. One polite email gets ignored for months — we have the receipts. Tell us what happened and we build the whole campaign in about four minutes.
- Five letters, not oneThe hotel, the booking site, your card issuer, the regulator and head office — all opening the same morning.
- Every date namedEach letter states a real consequence on a real date, because “I may pursue this” moves nobody.
- The clock kept for youWe email each escalation on the morning it falls due, ready to paste and send.
- A chargeback packAssembled the way a bank actually decides these — on paperwork alone.
- £0
- No fee, and we never take a cut of what you recover.
- 4 min
- From first question to a finished campaign.
- No account
- Your case is deleted when you close it.
- You send
- From your own address. That is what gives it weight.
Start with what went wrong
There was something in the bed.
The strongest hotel claim there is, and the one most often thrown away in the twenty minutes between finding them and being quietly moved upstairs.
The bill had things on it you did not buy.
Resort fees that appeared after the price you were shown, minibar items you never opened, damage claimed after you left, and a hold that was supposed to drop off three weeks ago.
The photographs were doing a great deal of work.
Not as described is the most commonly upheld ground in a card dispute, and it turns almost entirely on a screenshot most guests never take.
They sold your room to somebody else.
Being walked is the clearest failure a hotel can commit, and what you accept at the desk at midnight decides what you can claim in the morning.
No hot water, no working lock, and something growing in the corner.
The strongest version of this claim is built from inside the room, not from your kitchen table a week after checkout.
They charged you twice for sleeping once.
The commonest double charge is not a bank error but two different merchants each convinced they are the one you owe, and the statement settles it in under a minute.
Refundable, they said.
Half of these cases are money genuinely being withheld and half are a hold that was never money leaving at all, and the statement tells you which case you are in before you write a word.
The price was not the price.
A mandatory fee is not an extra, it is the price — and a price first mentioned at the desk is a change to an agreement you had already paid under.
Approved, they said. Processed, they said.
Whichever site you booked through, the mechanics are the same: two parties, one of them holding your money, each pointing at the other.
The room was fine. The nights were not.
Noise is the most honest partial-refund case in the business — rarely the whole booking, never nothing, and decided almost entirely by what you did at two in the morning.
The hot water was a rumour.
A hotel room is a machine for washing and sleeping in, and when the basic services fail the claim is decided by dates: when you reported it, when they promised to fix it, and how long the gap stayed open.
Before You Start
Two things double your odds and take five minutes. First, find your booking reference and what you actually paid. Second, dig out anything they said in writing — an apology, an acknowledgement, a half-offer. Quoted back at them verbatim, an admission removes their ability to claim confusion, and it is the single best piece of ammunition in any case we have seen.
If you would rather run it yourself, the whole method is free in the complete playbook. We are not hiding it behind this desk.