Content Policy

1. We do not scrape

Not one word here was taken from another review platform. Everything is submitted by the guest it happened to, or is original parody about an establishment that does not exist.

2. We roast the experience. We never invent a fact.

Our write-ups may only reference what the guest actually described. Rhetorical exaggeration is fair — a mattress may be said to have opinions. A new factual allegation is not: we will not add pests, illness, filth, crime or health violations that the guest did not report. This rule is absolute and it is enforced in the instructions our writers work under.

3. Parody is labelled parody

Our series of fictional establishments carries a visible PARODY badge and a note on every page confirming the hotel and the city are invented. We will never publish satire about a fictional hotel in a way that could be mistaken for a real one.

4. We never punch down

The villain is always management, corporate policy, the booking platform, the building, or fate. Never a low-wage worker. Staff who appear in an account are treated as fellow victims of the institution. We do not name individuals; where a guest names someone, we replace them with their job title.

5. Screening happens before anything is seen

Every submission is screened automatically before it reaches an editor, and rejected if it names private individuals, carries personal data, attacks a protected group, alleges serious crime by a named business, or reads as fabricated to damage rather than to describe. Nothing publishes automatically. A human approves every entry.

6. Ratings are opinions

Bin Ratings express this office's view of an experience as described to us. They are not measurements, they are not verified, and they are offered as opinion.

7. Notice and takedown

Anyone connected to an establishment may use our contact form with a page address and a specific objection. We flag the page for review on receipt, and where an entry is shown to be inaccurate we correct or remove it. Every story page carries a Report this story link for exactly this purpose.

8. We do not act on your behalf

The Refund Desk drafts correspondence for you to send yourself. We never contact a business, a platform, a bank or a regulator for you, and we never generate a threat that a given case cannot actually carry out — if you did not pay by card, our tools will not mention a chargeback.

9. No hotel can pay us to remove anything. Ever.

There is no price, no tier and no negotiation. An entry comes down when it is shown to be inaccurate, when the guest who submitted it asks us to, or when it breaches the rules above — and for no other reason. Money is not one of the reasons, and no amount of it will become one. A complaints site that sells silence is running a protection racket with better typography, and the moment we take that money nothing else on this page means anything.

10. Resolution is added. It never replaces.

A property that fixes something is entitled to say so, right where the complaint is, with a date on it. What it is not entitled to is the deletion of what happened first. The original entry stays, the outcome appears beneath it, and the reader gets both halves. A record that can be edited by the party it describes is not a record.

11. Anything a hotel pays for is labelled, on the page

If we ever sell hotels a product — monitoring, response tooling, a resolution workflow — it will be named as a paid product wherever it appears, and it will buy work, never favour. Paying us will never move an entry, soften a rating, change a search result or purchase a badge: any mark a property carries has to be earned by what it actually did, measured, and lost again if it stops. We would rather lose the sale than the reader.

12. Our own money, in the open

We take affiliate commission when someone books a different hotel through a link on this site, and those links say so. It costs the reader nothing and it pays for the bins. It also means we have an obvious incentive to tell you a hotel is bad, which is exactly why rules 2, 5 and 9 exist and why we would rather you read them than take our word for it.