The Wall of Shame
The permanent record.
Every entry is written up in house style and awarded its Bins. Lower is worse. We are told this is unfair; we are told this by hotels.
Bedbugs & Other LivestockPhantom ChargesThe Photos LiedBreakfast CrimesPlumbing HorrorsNoise & NeighboursFront Desk FolliesThe Room That Wasn't
Phantom ChargesParodyCharged nine pounds daily for a wellness suite that the hotel eventually conceded was aspirationalFront Desk FolliesParodyThe complaints book is real. It is simply not, at present, available to complainantsBedbugs & Other LivestockParodyWe were assured the goose has never entered a bedroom. The goose has entered a bedroomThe Room That Wasn'tParodyWe had not been overbooked. We had, in the night manager's phrase, been optimistically anticipatedPlumbing HorrorsParodyThe ceiling did not drip so much as keep timeNoise & NeighboursParodyBy the third night we could identify the song from the vibration aloneBreakfast CrimesParodyThe croissants were stacked in a pyramid, the traditional shape for food nobody expects to be eatenThe Photos LiedParodyNothing here was a lie. Everything here was a photograph taken before the money left
Recognise your own stay in one of these?
Then you are probably owed money.
Half the entries on this wall came with a charge that should never have stood. The Refund Desk turns the same account into five dated letters — to the hotel, the booking site, your bank, the regulator and head office.
Get my money back
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By City